FAQs | Lash Extensions, Samples & OEM (UK-Based Support)

For professional lash artists, salons, wholesalers and small brands.
Find quick answers about private label lashes, OEM lash manufacturing, UK samples, shipping, returns and lash specs. We’re UK-based, so communication is smoother with no time difference. OEM orders can ship direct from the factory with confidential handling to protect your supply chain.

Quick actions: Order UK Stock / Samples · Explore OEM / Private Label · Request a Quote · Shop Best Sellers

OEM fast start: DM us “OEM” with (1) country, (2) business type, (3) target specs, (4) estimated first order quantity. Or click Request a Quote.

Quick Menu

Samples (UK Stock)

Do you offer samples?

Yes. We keep selected items in UK stock for fast sampling and testing. It’s the quickest way to check curl stability, softness and consistency before scaling.

Are UK samples the same standard as OEM production?

UK samples are selected to help you test the same material standards and overall quality. OEM specs and packaging are confirmed during the quote/approval stage.

Do OEM orders ship from the UK warehouse?

No — OEM production ships direct from the factory. UK stock is mainly for fast samples/trials and small restocks.

Can I buy UK stock for personal restocking?

Yes. Many lash artists use UK stock for quick restocks or to test new styles before committing to larger quantities.

Next step: Order UK Samples · Explore OEM · Ask a Question · Back to menu ↑

Ordering & Starter SKU Plan

Do I need an account to place an order?

No. You can check out as a guest. Creating an account helps you track orders and reorder faster.

Can you help me choose a starter lash list (SKU plan)?

Yes. Tell us your typical clients and set styles (classic/volume/wispy), and we’ll recommend a practical starter SKU list (best-selling lengths/curls/thickness options).

Do you offer trade/wholesale pricing?

If you’re a supplier, salon or training academy, message us your business type and expected quantity — we’ll advise the best pricing route.

Next step: Ask for a Starter SKU Plan · Shop UK Stock · Explore OEM · Back to menu ↑

Lash Specs (Lengths / Curls / Thickness)

What lengths do you offer?

We offer practical professional lengths across common mappings. If you want a brand-specific range, tell us your best-sellers and we’ll recommend the best length mix for your market.

What curls do you offer?

Common curls such as C/CC/D/DD are available. If you need a specific curl profile, tell us your preference and we’ll advise options.

What thickness do you offer?

We support classic and volume thickness ranges. If you share your usual fan sizes and styling, we’ll recommend the best thickness options.

Do you offer mixed trays?

Yes. Mixed length trays are available for efficient daily salon use and testing.

Do you offer premade fans?

If you’re looking for premades, tell us your preferred diameter, fan size, base style and curl — we can recommend suitable options.

Next step: Message Your Preferred Specs · Shop Trays · Order Samples · Back to menu ↑

Quality & Consistency

What material are your lash extensions made from?

Our lash extensions use professional-grade materials (e.g., PBT) with a focus on stable curl, accurate lengths and clean finish.

How do you ensure consistency?

We focus on batch-to-batch reliability: curl stability, length accuracy, clean finish and repeatability — the key factors lash techs care about.

Why do curls sometimes look different between brands?

Curl profiles can vary by supplier’s curl mould and QC standard. If consistency is your priority, start with UK samples and confirm your preferred curl profile before scaling.

Next step: Try UK Samples · Ask About QC & Consistency · Explore OEM · Back to menu ↑

OEM / Private Label

Are you a manufacturer or reseller?

We support OEM/private label projects with factory-direct production. Our team is UK-based, so communication is faster and smoother with no time difference.

What’s your MOQ for private label lashes?

MOQ depends on lash specs and packaging. Tell us your goal and budget — we’ll recommend a realistic starting plan.

What can I customise?

Can you keep my supply chain confidential?

Yes. Many brand owners prefer not to expose their supplier. OEM orders can ship direct from the factory with discreet/confidential handling to protect your supply chain.

How long does private label/OEM take?

Lead time depends on specs and packaging complexity. Typical flow: confirm specs → sample approval → packaging confirmation → production → shipping. If you need to move fast, start with UK samples first.

Next step: Explore OEM / Private Label · Get MOQ & Lead Time · Order UK Samples · Back to menu ↑

Shipping & Delivery

Do you ship within the UK?

Yes. UK orders ship from UK stock when available. Please see our Shipping Policy for details.

Do you ship to Europe?

Yes. Delivery time and cost depend on destination. For OEM/private label orders, shipping method is confirmed during the quote stage.

How do I track my order?

Once dispatched, you’ll receive tracking details by email (please check spam/junk folders).

Next step: Shop UK Stock · Ask About Shipping · Back to menu ↑

Returns & Refunds

Can I return items?

Returns depend on product type and condition. Please read our Refund/Return Policy for full details.

Are custom/OEM orders refundable?

Custom/OEM orders are typically non-refundable due to bespoke specifications and packaging. If there’s a quality issue, we’ll follow our QC process to resolve it.

Next step: Read Refund / Return Policy · Contact Support · Back to menu ↑

Support & Contact

What’s the fastest way to get help?

For quick support, message us with your order number (if applicable) and a short description of what you need.

I’m building a brand — what should I send you first?

Please send: country, business type (brand/salon/wholesaler), target specs, and estimated first order quantity. DM us “OEM” for a clear next step.

Final CTA: Order UK Samples · Explore OEM · Request a Quote · Back to menu ↑