SeerBeauty Return & Refund Policy

Last Updated: October 8, 2026

Thank you for shopping with SeerBeauty. We strive to provide the highest quality professional lash products and customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

• Timeframe: You have 30 calendar days from the date you received your item to initiate a return request.
• Condition: To be eligible for a return, your item must be unused, unwashed, in the same brand-new condition that you received it, and in its original sealed packaging.
• Proof of Purchase: Please provide proof of purchase, such as your order number, receipt, or order confirmation email.

2. Non-Returnable Items

• Opened / Used Products: Any product that has been opened, used, or where the hygienic seal has been broken cannot be returned due to strict beauty safety regulations.
• Custom & OEM Orders: Bespoke, private label, or customized volume packaging orders are non-refundable.
• Clearance Items: Final sale or clearance items are not eligible for returns or refunds.

3. Return Process & Address Instructions

• Step 1 - Initiate Return: To start a return, please visit our Returns Center at https://seerbeauty.com/pages/return-policy or contact our support team at info@seerbeauty.com with your order number and reason for return.
• Step 2 - Obtain Return Address: Once approved, our support team will provide you with a unique Return Authorization Number (RMA) and the designated warehouse return address based on your region. Do not send items back without contacting us first, as unauthorized returns cannot be processed.
• Step 3 - Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. Return shipping fees are non-refundable. We strongly recommend using a trackable shipping service or purchasing shipping insurance.
• Step 4 - Packaging: Securely pack the item in its original outer box along with all accessories, components, and documentation.

4. Refunds

• Inspection: Once your return parcel arrives at our designated warehouse, our quality team will inspect the item and notify you via email of the approval or rejection of your refund.
• Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7–10 business days. Financial institution processing times may vary.
• Original Shipping Charges: Original shipping charges paid at checkout are non-refundable unless the item was sent in error or arrived damaged/defective.

5. Exchanges & Damaged Items

• Damaged or Defective Items: If your order arrives damaged, defective, or incorrect, please notify us immediately within 48 hours of delivery at info@seerbeauty.com with photos or videos of the issue. We will replace the items or issue a full refund at no extra cost to you.
• Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Customer Support

If you have any questions regarding our return policy, warehouse addresses, or refund status, please get in touch with us:

• Customer Support Email: info@seerbeauty.com
• Online Support Hours: Monday – Friday (9:00 am – 5:00 pm UK Time)