Shipping policy

Shipping & Delivery Policy

Last Updated: October 8, 2026

At SeerBeauty, we are committed to delivering premium professional lash supplies to beauty technicians and salons worldwide with speed, reliability, and precision. All orders are processed and dispatched directly from our China Main Warehouse, ensuring factory-direct quality control and efficient international express delivery.

1. Order Processing & Dispatch Times

We strive to process and dispatch all orders as quickly as possible to keep your salon fully stocked:

  • Standard Orders: All standard in-stock orders are processed and dispatched within 24 to 48 business hours.
  • Weekends & Holidays: Orders placed over the weekend or during national holidays will be processed and dispatched on the following business day.
  • Custom & Private Label Orders: Bespoke, OEM, or private label packaging orders may require additional production time, which will be specified during order confirmation.

Note: Dispatch times are estimates. Actual dispatch may vary slightly depending on daily order volume, customs inspections, or seasonal carrier schedules.

2. Shipping Rates & Delivery Estimates

Shipping rates are automatically calculated and transparently displayed at checkout based on package weight and destination country. Delivery times take effect immediately after the order has been dispatched:

  • Worldwide Express Shipping: 3–5 business days (via DHL / FedEx / UPS Express).
  • Standard International Shipping: 5–7 business days.

3. Shipment Tracking

Once your parcel leaves our China Main Warehouse, you will automatically receive a Shipping Confirmation Email containing your tracking number and live logistics link. Please allow up to 24–48 hours for the carrier system to initialize and update tracking events.

4. Customs, Duties & Taxes

SeerBeauty is not responsible for any import duties, customs fees, or local taxes applied to your package upon arrival in your country. All tariffs, taxes, and handling fees imposed during or after shipping are the sole responsibility of the customer/recipient.

5. Address Requirements & PO Boxes

To ensure safe and guaranteed express delivery, we do not ship to P.O. Boxes or APO/FPO addresses. A complete physical street address, valid contact name, and active phone number are strictly required at checkout for courier clearance.

6. Transport Claims, Damages & Lost Packages

SeerBeauty takes extreme care in packing all products securely. However, we are not directly liable for products lost or damaged during transit by third-party carriers. If your parcel arrives damaged or compromised:

  • Retain all outer packaging, boxes, and damaged goods immediately.
  • Take clear photographic/video evidence of the packaging and damage.
  • Contact the logistics carrier to initiate an official claim and notify our support team right away.

7. Returns & Exchanges

For details regarding item returns, replacements, or refunds, please review our comprehensive Return & Refund Policy. Return requests must be authorized by our customer support team prior to sending back any items to obtain the designated return address.

Contact Customer Support

If you have any questions regarding your shipping status, bulk order logistics, or tracking details, please reach out to our team: